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School of Brokering

Student Complaint Process

The School of Brokering aims to resolve any disagreements professionally. Students should attempt to resolve the issue informally with the individual or department directly involved when appropriate. If an issue or problem still exists, the following formal complaint process should be followed. All formal complaints must be written using the online Student Complaint Form.

NOTE: The Student Complaint Form does not apply to grade appeals, tuition appeals, or violations of the Code of Student Conduct or Academic Conduct.

For violations of discrimination based on gender or sexuality and sexual harassment, visit the Student Affairs webpage.

Student Complaint Process

1. When appropriate, attempt to resolve the issue informally with the individual or office involved.

2. Complete and submit the online Student Complaint Form if unresolved.

3. The completed form will be automatically forwarded to Student Affairs, who will then disseminate the complaint to the appropriate official.

4. The responsible official will first investigate the complaint by interviewing the complainant and other involved parties. Then, within five to ten business days of receiving the complaint, a written response (hard copy or email) will be sent to the student and Student Affairs.

If the complaint remains unresolved, the complainant may contact Student Affairs, which will investigate the matter and provide a written response to the appropriate individuals.

All formal complaints will be monitored to ensure that action has been taken. A copy of the final resolution of any formal complaint will be forwarded to Student Affairs, where a record of all formal student complaints will be retained.

General Complaint

If you are unsure who to report to, submit a general complaint. Your report will be directed to the appropriate team for a prompt response.

Bias Reporting

For bias incidents, discrimination, or harassment that is directed toward an individual or group that is based on or motivated by their actual or perceived protected class status, such as race, religion, ethnicity, national origin, ancestry, age, or disability, please use the Bias, Discrimination and Harassment Incident Reporting Form.

State Reporting Information

If the student and the School of Brokering cannot resolve a complaint, the student may file a complaint with the Illinois Board of Higher Education using the information below.

Illinois Board of Higher Education

1 N. Old State Capitol Plaza, Suite 333

Springfield, IL 62701


Or at

Student Affairs


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